Privacy Policy

This privacy policy sets out how Hand in Hand Zimbabwe use and protect any information that you give us when you make a donation or use our website, email updates and other services.

We are committed to ensuring that your privacy is protected. Any identifying information we ask you to provide will only be used in accordance with this privacy policy.

We may change this policy from time to time by updating this page, so please check it from time to time to ensure that you are happy with any changes.

By using our websites, apps or other services you agree to the terms of this privacy policy and our terms of use.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Hand in Hand Zimbabwe, whose registered office is 73 Heyman Road, Suburbs, Bulawayo, Zimbabwe.

What we collect online

We may collect the following information:

Information you give us

For example:

  • your name
  • your email address

Information we collect about you

For example:

  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our office.


We are committed to ensuring that your information is secure and we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.

How we may use your information

Information you give to us

We will use this information:

  • to provide monthly ‘flash’ emails containing news and figures from across the Hand in Hand network; annual and semi-annual reports; and invitations to Hand in Hand events. We will never share your name, email address or any other personal information with any third party. You can unsubscribe from email services here.
  • to notify you, on occasion, about other relevant news.
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you

We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 Cookie Policy

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

We use the following cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our website.

Analytical/performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests. We may also share this information with third parties for this purpose.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Log files, and passive information collection

As you use our websites certain information can be collected using other technologies such as clicktags, beacons and server logs. Your browser automatically transmits some information such as the url of the website you came from, your IP address, and the type of browser you are using.

Links to other websites

Our websites contain links to other websites to which this Privacy Policy does not apply.
We cannot take responsibility for the privacy policies of the sites to which we provide links. You should check the privacy policy of any other website you visit.

What we collect from donors

What personal data we collect and how it is used

The information we collect and how it is used depends on why it is provided
Supporters: If you support us – that is, make a donation, volunteer, or register for an event – we collect:

  • Your name;
  • Your contact details (unless you have stated you would like to remain anonymous);
  • Where appropriate, your reason for donating us;
  • Where appropriate, consent to feature your support in print and/or online.

We mainly use data to:

  • Provide you with information, services or products you requested;
  • Administer your donation or support your fundraising (processing gift aid, for example);
  • Keep a record of your relationship with Hand in Hand Zimbabwe;
  • Ensure that we know and employ your preferred contact methods;
  • In some cases, we may use your information to detect and prohibit fraud/credit risk.

Building profiles of supporters: Profiling is employed to help Hand in Hand Zimbabwe make sure our communications are timely and relevant, and to provide our supporters with an improved experience. Additionally, profiling allows Hand in Hand Zimbabwe to target our resources effectively – a key priority for many donors. This allows Hand in Hand Zimbabwe to understand more about our supporters and, where appropriate, helps us make requests for further support. In short, it allows us to raise funds quicker and more effectively.

In building supporter profiles we consider demographic and other information, which helps us understand donor interests, as well as their preferences around methods of communication. This information is obtained using data in the public domain.

Direct Marketing: With your express consent, we will contact you with updates about our progress and to ask for further support. It is possible that we will include information from partner organizations in these correspondences. If you would prefer not to hear from us, please email us at or write to us at 73 Heyman Road, Suburbs, Bulawayo, Zimbabwe.

We will never share your name, email address or any other personal information with any third party.

Where we collect supporter information from

Directly: You may share your information when making a donation, registering for one of our events or corresponding with us.

Indirectly: We may obtain your data from an independent fundraising site such as Just Giving. This will only happen with your consent, and if you have indicated that you wish to support Hand in Hand Zimbabwe. Please check these sites’ privacy policies when providing information.

Public domain: This may include information found in, for example, the Charity Commission, Companies House, on social media or in newspapers/magazines.

How we keep your data safe – and who has access to it

We store information on computers located in Zimbabwe. We may transfer information to other Hand in Hand offices inside or outside Africa, taking care to keep it confidential and restricted to Hand in Hand staff. We may also store information in paper files at our Zimbabwe office.

We protect your data with appropriate technical controls, including security measures that attempt to protect against data loss and misuse. Only staff, volunteers and contractors who have signed non-disclosure agreements can access your information, and secure server software (TLS) is used to encrypt financial and personal information before we receive it. We cannot guarantee that data loss and misuse will not occur under our control, but we will do our best to prevent it.

If required, we may need to disclose your details to regulatory bodies, police or legal advisors. Otherwise, we will only share your data in other circumstances with your explicit and informed consent.

Your control of personal information

You have the right to ask us to provide details of the personal information we hold about you under the Data Protection Act 1998. To request this information, please email us at or write to us at 73 Heyman Road, Suburbs, Bulawayo, Zimbabwe. If you believe that any information we are holding on you is incorrect or incomplete, you can email us and we will correct it.

Changes to this policy

We may occasionally change this Privacy Policy. If we make any significant changes in the way we treat your personal information we will make this clear on the Hand in Hand International websie or by contacting you directly.

If you have any questions, comments or suggestions, please let us know by contacting us at 73 Heyman Road, Suburbs, Bulawayo, Zimbabwe or email